Our Platform:
We operate a platform that connects individuals seeking home improvement services with professional providers. The processing of Personal Data (as defined under GDPR) is aimed at facilitating service contracts between homeowners ("customers") and home improvement service providers ("contractors").
Data Collection:Information is collected when you interact with our website, including registration, phone calls, and emails. This encompasses details such as your name, address, email, phone number, home improvement requirements, and identity verification information. Additionally, technical information is automatically gathered during website visits.
Cookie Usage
Our website utilizes cookies to enhance your browsing experience. These include strictly necessary cookies, analytical and performance cookies, and functionality cookies. Third parties may also use cookies, and users can adjust their browser settings to block cookies.
Utilisation of Personal Data:
We use the information we collect for various purposes:
Providing requested services and connecting users with home improvement product providers. Sharing information with business partners for marketing purposes. Keeping business partners informed about services provided in collaboration. Providing information about products and services, including electronic communications. Notifying users about service changes and ensuring effective website presentation. Administering the website, troubleshooting, data analysis, and improving user experience. Ensuring website safety and security. Measuring advertising effectiveness and delivering relevant ads.
Personal Data Disclosure:
We may disclose Personal Data to:
Related parties, including subsidiaries and our ultimate holding company. Select third parties, such as suppliers, subcontractors, business partners, and analytics providers. Enable users to obtain competitive home improvement quotes. Comply with legal obligations, enforce agreements, and protect against fraud and credit risks.
Earnings Disclaimer:
Our solar comparison website offers a free quote service for solar energy solutions. While quotes are free for customers, we may receive compensation from installers for passing on lead details. This helps support our website's operations. Please note that while we strive for accuracy, we cannot guarantee the completeness or reliability of the information provided. Users are encouraged to conduct their own research and seek professional advice. Your use of our website constitutes acceptance of these terms. For any inquiries, please contact us.
Social Media Widgets:
Our service may feature Social Media widgets that collect IP addresses and usage information. These widgets may be hosted by third parties or on our platform.
Data Storage:
While data is primarily stored within the European Economic Area (EEA), we reserve the right to transfer, store, or process data outside the EEA. Safeguards are implemented to ensure secure and compliant treatment of data.
Data Retention:
Personal Data is retained for a specific period, and third-party suppliers and contractors may retain details for 120 days.
User Rights:
Users have rights under applicable privacy regulations, including access, rectification, objection, data portability, and the right to be forgotten.
Opt-Out Option:
To opt out of marketing communications, users can email specific details to [email protected] for removal within 3 working days.
Info Request and Complaints Handling:
Users can submit both information requests and complaints to [email protected] including necessary details. The process involves acknowledgment, investigation, and resolution within specified timelines.
Policy Changes:
Changes to the privacy policy will be posted on the website, and users will be notified via email. Continued use after policy changes implies acceptance.
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